20131023 100495 5.00 Whistleblowing: Guidance for providers who are registered with CQC
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2. What is
whistleblowing?
Whistleblowing is the term used when someone who works for
an employer raises a concern about malpractice, risk (for
example about patient safety), wrongdoing or possible illegality,
which harms, or creates a risk of harm, to people who use the
service, colleagues or the wider public.
Ideally, such concerns should be dealt with by the employer.
However, if the management have not dealt with those concerns
by responding appropriately to them, perhaps by using the
employer’s own whistleblowing policy, or the worker does not
feel confident that the management will deal with those
concerns properly, they can instead make a disclosure to a
‘prescribed body’, such as a regulator like CQC.
The Public Interest Disclosure Act 1998 (PIDA) protects workers
by providing a remedy if they suffer a workplace reprisal for
raising a concern which they believe to be genuine. See
questions 12-15 below for further information.
Disclosures could be about the safety of patients or people who
use services, the failure of a provider to comply with the law or
the national standards of quality and safety, financial
malpractice or risks to staff or other people.
If a worker is concerned that vulnerable adults or children using
a service are not being cared for in a way that keeps them safe,
they can also raise their concern with the local authority (local
council) under their safeguarding procedures. They can do this
as well as whistleblowing to CQC or another body such as the
police.
We also provide guidance about whistleblowing for workers of
registered providers on our website.
3. Is
whistleblowing
the same as
making a
complaint?
No. Whistleblowing is different from a complaint or a grievance
and usually refers to situations where a worker raises a concern
about something they have witnessed at their workplace.
People who use services, their relatives or representatives, or
others, can make complaints about a service using the service's
complaints procedure. This is not whistleblowing.
Good employment practice includes providing a grievance
procedure for staff to use in respect of their employment rights
and conditions of service.
See our website for information on how people can make a
complaint or raise a concern about a service and how we deal
with any that we receive. This information also includes
guidance on how to complain about CQC.